OSA provides a range of outsourcing solutions, including back-office support, customer service, and other support teams.
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OSA is a top-notch Business Process Outsourcing company, trust us to provide the skilled workers you need to elevate your customer support services.
OSA - expert back-office staffing solutions for streamlining operations with efficiency and precision
OSA recruiters, identify top talent for knowledgeable record-keeping services - accurate, compliant, and reliable.
OSA, we deliver data entry professionals, who meticulously and swiftly input error-free data, tailored to meet your varied requirements.
OSA - Your Partner in Sourcing Social Media Experts for Brand Elevation & Customer Engagement.
OSA - Proactive Staffing for Customer outreach, Sales, and Relationship Building.
OSA, trust us to deliver top-notch ecommerce support staff, that elevate your customer online experience.
OSA, will dedicate efforts to find the right personal that can recover outstanding debts while maintaining customers’ goodwill.
OSA will locate expert designers creating captivating visual content that communicates with impact.
OSA finds skilled engineering personal, for design integrity, timely completion, and success.
OSA provides Professionals for innovative architectural solutions - balancing creativity and practicality.
OSA is the right resource for talented, experienced graphic designers that craft visually stunning designs to elevate your brand's presence and recognition.
OSA for personnel with a seamless coordination of distribution and transportation of logistics for ensuring optimal efficiency.
OSA, we provide the people that can deliver a comprehensive real estate service including, property management and leasing.
OSA, expert healthcare billing solutions, staffing compliant and accurate professionals for seamless revenue cycle management.
OSA, personalized virtual assistants, optimizing productivity and streamlining workflows.
OSA, we provide skilled employees who efficiently manage appointments and optimize client engagement,
OSA - comprehensive IT staffing solutions, providing expert tech engineers at all levels.
Welcome to OSA, your trusted nearshore business process outsourcing (BPO) partner. We deliver top-quality solutions to businesses in the USA, specializing in:
- Back-office support
- Customer service
- Support teams
Our expertise lies in tailoring our services to meet your unique needs, focusing on quality, reliability, and flexibility. We help you:
- Streamline operations
- Boost efficiency
- Drive growth
At OSA, we build lasting partnerships, leveraging our expertise to drive your success. Let's collaborate and elevate your business.
At OSA, we are committed to delivering top notch outsourcing services that will take your business to new heights of success.
| Features | OSA Home | OSA Office | OSA Premier |
|---|---|---|---|
| NY based sales & customer service team | |||
| Standard Cubicle & Chair fits 2 Monitors | |||
| Computer, 2 Monitors, Phone Headset, Zoom camera | |||
| IT set up & integration | |||
| High speed Internet | |||
| Screen Share Software | |||
| Employees with industry-specific skills when possible | |||
| Pre-screened employees | |||
| Interview coordination | |||
| HR Compliance (labor laws ETC) | |||
| Non Disclosure agreement provided | |||
| Non Compete agreement provided | |||
| Time Tracking & Productivity & fraud prevention Software Monitoring | |||
| Smart phone & device abuse monitoring | |||
| Code of conduct compliance monitored | |||
| Remedy of non compliance of work ethics as requested | |||
| Incentives to Minimize Attrition rate | |||
| Employee raises guidance | |||
| Attempt to accommodate Off hours work shifts as possible | |||
| Back up internet | |||
| Back up power | |||
| Surveillance camera system | |||
| Office environment & onsite supervisors | |||
| Onsite break room | |||
| Coordinate travel to USA for training (Visa application not included) | |||
| Client Onsite Visits by request | |||
| Coordinate company events to boast moral by requested | |||
| Background checks | |||
| Document SOP for work process | |||
| Segregated team office | |||
| Define roles & job descriptions for better accountability | |||
| Secondary Training for new team members | |||
| Implement company policies | |||
| Develop team leader - Manager roles by request | |||
| Team building Exercises & events by request | |||
| Quality Control of work output | |||
| Create, implement, and Monitor KPIs, metrics, and measurable results. | |||
| Design & Develop and monitor incentive - bonus programs | |||
| Weekly Reports Receive detailed progress updates | |||
| Foster your Brand awareness | |||
| Integrate & align company's culture | |||
| EOS training |
OSA provides a range of outsourcing solutions, including back-office support, customer service, and other support teams.
Nearshore outsourcing refers to the practice of outsourcing business processes or services to a nearby country, typically sharing a similar time zone, language, and cultural affinity. This approach allows companies to tap into the benefits of outsourcing, such as cost savings and expertise, while minimizing the challenges associated with language and cultural barriers, logistical complexities, and time zone differences.
We prioritize data security and confidentiality through: - Robust security measures- Regular audits and training- non-disclosure agreements (NDAs)- Non compete agreements- Adherence to global data protection standards (GDPR, HIPAA, etc.)
Absolutely! At OSA, we understand that every business is unique. Our expert team works closely with you to understand your specific requirements, goals, and challenges. We then design and implement tailored solutions that align with your needs.
Outsourcing with OSA brings- Cost savings- Increased efficiency- Enhanced flexibility- Access to expertise. By outsourcing with OSA, you can achieve a competitive edge, improve performance, and drive business growth. We handle your support functions, freeing you to focus on what matters most – strategic initiatives, innovation, and core business activities.
A: Getting started with OSA is easy! Simply:
1. Contact us through our website, phone, or email
2. Share your business needs and goals with our team
3. We'll guide you through a personalized onboarding process
4. Our experts will work with you to design a customized solution
5. We'll implement the solution and provide ongoing support
Our dedicated team will be with you every step of the way, ensuring a seamless transition and a successful partnership.
If you wish to get more updates on our offered services, feel free subscribe our newsletter. We will keep you posted with our latest offerings from time to time.